Order & Return
At Gents Line, we aim to ensure your complete satisfaction with your purchase. If, for any reason, you are not entirely happy with your order, our return process is straightforward and hassle-free. Please review our policy below for detailed information:
Eligibility
To be eligible for a return, the item must be unused, in the same condition as when received, and in its original packaging. Please note that certain products, such as personalized or intimate items, may not qualify for return due to hygiene or customization considerations.
Timeframe
You have 30 days from the delivery date to initiate a return. Unfortunately, we cannot offer refunds or exchanges after this period.
Return Authorization
Before returning any products, please contact our customer service team to obtain a Return Authorization (RA) number. Returns without an RA number may not be processed.
Refunds (if applicable)
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using your original payment method within a reasonable timeframe. Note that the refund amount may be subject to deductions for restocking fees, return shipping costs, or applicable taxes.
Late or Missing Refunds (if applicable)
If you have not received your refund, please check your bank account or credit card statement. If the refund is not reflected, contact your financial institution. If further assistance is needed, please reach out to our customer service team, and we will investigate the matter.
Sale Items (if applicable)
Sale or discounted items may be eligible for returns, but the refund will be based on the discounted price paid during the purchase.
Exchanges (if applicable)
For exchanges due to size, color, or style preferences, contact our customer service team to initiate the exchange process. Availability of the desired product is subject to change. You may be responsible for any price difference and additional shipping fees associated with the exchange.
Customer Return Process
To initiate a return, follow these steps:
Contact our customer service team to request a Return Authorization (RA) number and receive detailed instructions for the return process.
Safely pack the item, either in its original packaging or an appropriate alternative. Ensure any accessories, tags, or accompanying documentation are included.
Clearly display the RA number on the outer packaging.
Ship the return package to the address provided by our customer service team. It is recommended to use a trackable shipping service to ensure the safe arrival of the returned item.
Restocking Fee Clarification
Certain returns may incur a restocking fee to cover processing, inspection, and restocking costs. The exact restocking fee percentage varies based on the specific product and its condition. Our customer service team will inform you of any applicable restocking fees during the return process.
Return Shipping Costs
Unless the return is due to an error on our part (such as shipping the wrong or damaged item), the customer is responsible for return shipping costs. These costs will be deducted from the refund amount unless stated otherwise.
Further Assistance
If you have additional inquiries or need assistance with a return or refund, please contact our customer service team. We are dedicated to guiding you through the process and ensuring your utmost satisfaction.
Contact Information
Email: [email protected]
Address: 4150 N Jason St, Unit 545, Denver, CO 80211,United States
